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Home > Customer Care > Terms & Conditions
Terms & Conditions
By providing the required information and using the Locus Telecommunications, Inc. (LOCUS) Long Distance Service (Locus Long Distance), I do hereby agree to and accept the terms and conditions contained in this web site.
I certify to the truth and accuracy of the information I submit to LOCUS and authorize LOCUS to obtain any credit information and/or other information that it may deem necessary to approve and provide the service(s) requested under this order or to add additional services I request be added to my account. I agree to keep all account and billing information accurate and current.
I understand that Locus Long Distance Service is a telephone long distance service provided by Locus Telecommunications, Inc. The service is accessed by dialing an access number provided by LOCUS and I agree to pay Locus for all calls from the registered originating number(s) on my account regardless of whether or not I authorized the calls. A Calling Card Personal Identification Number (PIN) will be provided by Locus and I agree to pay for all calls made using my PIN. I agree to be responsible for any non-Locus toll charges, if any, incurred when dialing the access number.
Order processing may take up to 48 hours pending verification and credit approval. All rates are inclusive of applicable taxes and Universal Service Fund charges. I understand that payments must be by credit or debit card (Visa or MasterCard). I also understand the "Plain & Simple" payment plan and grant authorization to Locus to determine how and when my credit or debit card will be billed (see pre-authorization below). Although a paper invoice is not available, I understand that call information for my account will be available online. I agree to refer to the website for information on billing inquiries. If credit or debit card payments have been declined for any reason, I agree and understand that Locus will suspend service for nonpayment without prior written or verbal notification. I understand that Locus will notify me through its website or via e-mail for any issues related to my account. I agree to refer to the Locus web site for information related to current rates, terms and conditions or changes to my account status. Locus reserves the right to assess late fee of 1.5% per month (or whatever highest amount is permitted by law) on any past due balance. I agree to be responsible for all court costs, expenses and attorney fees related to collection of my outstanding past due balance. The long distance rates are for domestic (U.S.) and international long distance services only. Although the quoted rates are not intended to be temporary or promotional, Locus reserves the right to modify its rates, without notice, as market conditions warrant. Calls originating from a payphone will be charged an additional 79¢ per call. Calls to directory assistance (1 + area code + 555-1212) will be charged an additional $1.50 per call. I further certify that I read, understand and accept this disclaimer's terms and conditions, both expressed and implied, without exception.
We reserve the right to suspend your account if fraud activity is detected. Fraud is determined by each customer’s daily usage of our service. If your PIN-dialed calls are more than $5 per day, your account will be suspended. If your calls from a registered number are more than $25 per day, your account will be suspended. You will need to contact our Customer Care department to re-activate your account and pay the balance in full at that time.
Access Number
Either a local (1+AreaCode+Number) or toll-free (1-800-357-8937) number that is dialed by the caller, bypassing his primary carrier and routing the call to another long distance provider. Once dialing the access number, the caller will be prompted to enter his destination number to complete the call. Locus has the sole right to change or remove access numbers at any time without notice.
Registered (Originating) Number
Up to ten (10) numbers provided to Locus by the customer during the Locus Long Distance customer sign-up process. Only calls placed from these registered originating numbers through the Locus access number will qualify for the provided rates. Locus has the sole right to reject a phone number for registration at any time without notice. Locus also has the sole right to block calls from any number and at any time without notice. A customer can change his registered phone number(s) after the sign up process.
Destination number
The number the caller wishes to reach and that is entered when prompted (system prompt) after the customer dials the access number.
"Plain & Simple"
The credit or debit card will be automatically charged the full outstanding account balance when the balance owed for calls made reaches or exceeds the $35 threshold or at the close of the monthly billing cycle, whichever occurs first.
Pre-authorization and Payment
Pre-authorization means that we have verified with the bank that the credit or debit card is valid and there is at least $35.00 available on your account balance. Once we have pre-authorized your credit card or debit card for $35.00, this amount is on hold and will be unavailable to you until it is released. Your card account will always be pre-authorized. $35.00 will be pre-authorized from your credit or debit card account at time of account setup and again after we bill your account for usage.
Insufficient
Funds (NSF)
Please note that we will not be responsible for insufficient funds (NSF) checks and fees incurred from this hold. The authorization of held funds might stay on your account for up to 30 days. You should contact the issuing bank of the credit or debit card for further details.
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