The
quickest way to receive a credit is to log-on
to your account and go to the Customer Care section. Click
on
On-line
request and just follow the steps for submitting a credit
request. Our Customer Care department will then research
your request.
Q.
How do I report a network or system problem?
A.
If
you are having trouble completing a call, submit a trouble ticket
on-line. To submit a trouble ticket, log-on
to your account and go to the Customer Care section. Click
on
On-line
request and follow the instructions for submitting a trouble
ticket. Our Customer Care department will then investigate
the problem.
Q.
When making a calling card call, I receive a message that my PIN is invalid?
A.
Calling
card use is restricted from some payphones. Please try the call
again from a regular landline phone or from a different payphone.
If the card is not being used at a payphone, submit a trouble
ticket on-line by first logging-on
to your account. Then, click on the Customer Care section
and submit an
On-line
request.
Q.
What do I do when I hear a message: "Due to network difficulty your call cannot be completed"?
A.
Log-on
to your account and go to the Customer Care section. Submit
a trouble ticket through
On-line
request. Our Customer Care department will
then investigate the problem.
Q.
Why
did I get double charged on my credit card? Who do I speak with
if I got charged on my credit card and I don’t recognize the
charge?
A.
If
you feel that a billing error has been made, please email
us or submit an
On-line
request after logging-on to
your account.
Q.
Where
can I find a complete set of your rates?
A.
Rates
for your calling plan are featured on our website and can be
referenced from the Rate Finder.
Q.
How
can I get the access number(s) available for this service?
A.
A
complete list of local and toll free access
numbers are available on-line through our Customer Care
section.
Q.
Why did I get charged on my home telephone bill for using the Local Access number?
A.
Locus
usually offers several local access numbers in a specific geographic
area. Contact your local phone company to find out which local
access number(s) will not incur charges when called from the
phone numbers you have registered under your Locus Long Distance
plan.
Q.
What
types of phone numbers can I register for use with this service?
A.
Most
residential and business phone numbers, as well as wireless
phone numbers can be registered. You can register up to three
phone numbers you frequently make calls from, then enjoy the
savings and convenience of using Locus Long Distance from home,
work or from your wireless phone while you are on the go.
Q.
How do I make a call using Locus Long Distance?
A.
From a
registered telephone number, dial one of the local or toll
free access numbers. Once you hear the prompt, you can start
dialing your call as follows:
• For Domestic calls: 1 + Area Code + Phone Number
• For International Calls: 011 + Country Code + City
Code +
Phone
Number
Note: When making a call from a wireless phone, do not press
SEND after entering the phone number you wish to reach.
Q.
What do I do if my service has been suspended?
A.
Often it is simply a case that your credit or debit card information is not up-to-date. Just log-on to your account and review you General Information and Billing & Payment information to ensure it is up-to-date and accurate. If you choose to replace any credit or debit card information, your account will be automatically updated and your card processed for any outstanding balance.
Please Click Here to proceed to our secure login page.
